All of our products are warranted for one year from date of purchase against defects in material and workmanship.

If we agree that the product has such a defect, we will repair or replace it (at our sole discretion) free of charge for you.

A repair may mean we will send you a repair kit or components which you can fit yourself. Don't worry - we’ll only ask you to do it if it’s easy!

Modifying a product invalidates the warranty.

The warranty is ‘return to base’ and not a free in home service. This means you'll need to return the product to us for service, at your cost.

what is not covered under warranty?

Our warranty does not cover claims resulting from misuse, abnormal use, overloading, general wear and tear (including cuts and tears), child outgrowing product, not following instructions, transportation damage (including airline or freight), lack of maintenance, negligence, fading, tyre punctures or corrosion as a result of environmental conditions.

If your product is outside the warranty period or terms, we will happily repair your product for a reasonable charge.

Any loss, consequential loss or damage to any person or property directly or indirectly as a result of using product is, expressly excluded.

The warranty is only valid in your country of purchase (as product specifications differ country to country, we may not have the product or parts).

Please note that tyres may mark certain floors or coverings, so take care when indoors or storing for longer periods. Care for your products with regular cleaning, and keep dry to avoid corrosion or mould.

registration

We know how exciting new products can be, but amidst all the buzz don't forget to register your product with us.

Registration fast tracks the process if you need to make a claim, lets you know sooner if there are any important updates about your product. For purchases made after the 1st March 2025, when you register here within 30 days of purchase, we'll give you a 3 year extended manufacturers warranty.

You’ll also get information and news from us, which we’ll try to make really relevant to you, to help you live your life without limit.

If you register after 30 days, you'll still receive the benefits of registering along with the standard 12 months manufacturers warranty.

Purchases made prior to 1 March 2025, fall under our 1 or 2 or 3 year warranty coverage, depending on the policy at the time of purchase.

what we need from you

All claims must be accompanied by a sales receipt to verify the date and place of purchase. Only the original owner is covered by this warranty.

For us to help you in the most efficient manner, please provide as much information as you can when contacting us. Please include any photos or videos that may help explain your experience.

who do I contact?

If you wish to make a warranty claim, please do so here and provide all the information as requested.